What should I do if I have a problem or complaint?
If you have an issue with the plans or your benefits, these can normally be resolved informally with the Unilever Pensions Team. If this is not possible, you can ask the Team to start the official dispute procedure.
This will normally begin with you sending in a written complaint. The head of pensions will consider it first – then, if they cannot resolve it, you can forward your complaint to:
Secretary of the Trustees
Unilever UK Pension Fund
Unilever House
Springfield Drive
Leatherhead
KT22 7GR
If you feel that no-one involved with the plans has addressed your problem, you can approach the Pensions Advisory Service.